At Mriigg (www.mriigg.com), we want every purchase to meet your expectations. This policy explains how returns, replacements, and refunds are handled when something does not go as planned.

By placing an order with us, you acknowledge and agree to the terms below.

1. Our Approach to Returns

We take quality checks seriously before dispatch. However, in rare cases where you receive an issue with your order, we are here to help.

A return request will be considered only if:

• The product delivered is damaged, faulty, or incorrect
• The issue is reported within 7 days of receiving the order
• The product is unused and returned in its original packaging condition

Once the product is used, altered, or missing packaging, it will not be eligible for return.

2. Items Not Eligible for Return

For hygiene, safety, and operational reasons, some items cannot be returned, such as:

• Products that have been opened or used
• Items without original packaging or accessories
• Products damaged after delivery due to misuse
• Promotional, discounted, or clearance items (when marked final sale)

3. How to Request a Return

If you believe your order qualifies for return:

1. Email us at info@mriigg.com or call us at +91-9996158966 within 7 days of delivery
2. Share your order number and issue details
3. Attach clear images or a video showing the problem
4. Our support team will review and respond within a short time

If approved, we will provide instructions for returning the item.

4. Refund Process

Once your return is received and inspected:

• If approved, your refund will be initiated
• Refunds are processed back to the original payment method
• It may take 5–7 working days for the amount to reflect, depending on your bank or payment provider

If a payment was made using a saved method, the refund will still be credited to that same source.

5. Replacement Option

In certain cases, instead of a refund, we may offer a replacement if:

• The product is defective or incorrect
• The same item is available in stock
• You prefer replacement over refund

If replacement is not possible, a refund will be processed.

6. Order Cancellation

• Orders can only be cancelled before they are dispatched

• Once shipped, cancellation is not possible
• If eligible for cancellation, the refund will be processed after confirmation

7. Shipping Costs

• Shipping fees (if charged) are non-refundable

• If a return is due to customer preference, return shipping may need to be arranged by the customer
• If the return is due to our error, we will bear the return shipping cost

8. Delayed or Failed Refunds

Refund timelines depend on payment providers and banks. Delays may occur due to:

• Banking procedures
• Payment gateway processing time
• Incorrect account or transaction details

If your refund is delayed beyond the expected time, you may contact our support team.

9. Right to Refuse Returns

Mriigg reserves the right to decline return or refund requests if:

• The request is made after the allowed time window
• The product does not meet return eligibility conditions
• The issue is not valid or supported with evidence

10. Customer Support

For any return or refund-related assistance:

Blumtexs Pvt. Ltd.
Website: www.mriigg.com
Email: info@mriigg.com
Phone: +91 9996158966

We aim to respond to all queries within 24 hours.